LATIN AMERICA
Aftermarket : strength and distinction
The ability to respond to after-sales requirements is of vital importance for the company . Komatsu supports its clients through excellent work and craftsmanship , supplying timely and effective delivery of replacement parts and providing preventive maintenance and repairs to the machinery working currently out on the market .
“ Komatsu and other brands produce hi-tech equipment , but the question here is , who ’ s able to deliver on time when equipment needs parts or service ? That is our challenge ,” said the executive .
EMS service centers
Komatsu Mexico is able to provide outstanding service thanks to their Electro Mechanical Shops ( EMS ), conveniently located in Cananea , Sonora and in Saltillo , Coahuila .
These facilities service Komatsu industrial vehicles and machinery , both for preventive maintenance and repairs . EMS specialize in supplying and installing hydraulic components , blowers , machining , mace and dowels , power generators , welding , rotating pieces , running gear and drive wheels .
Vertical integration , key element to the supply chain
Komatsu Mexico ’ s resources supply both machinery and its replacement parts . The latter are stocked in the company ’ s warehouse in Tennessee , USA , from where Komatsu delivers to the Latin American markets , especially Mexico .
Hydraulic excavators are shipped from Germany , Japan and the US . The entire operation in the Americas benefits from Komatsu ’ s warehouses in Panama , whose inventory is able to supply the entire region in the shortest
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