LIEBHERR-AUSTRALIA
company treats its employees . Liebherr-Australia has many employees that have length of service dating 10 to 20 years at the company , and one man who just celebrated his 50 years of service with the company this year !
“ You know what sets Liebherr apart ? We have a culture where everyone is driven by the customer ’ s needs and passion for the long term outcome . It ’ s all about our Core Values ! “ Our employees just want to be people that serve their customers ” said Pichanick . They want to do a good job and are very proud of what they do . We all build trust in , and we respect each other for who we are and what we can bring to the company . If everyone ’ s committed 100 percent every day to giving the customer what is promised , and people enjoy what they ’ re doing , we consider it a success .”
The Liebherr Way Like any successfully run company , Liebherr is in the business of meeting the high expectations of their customers . The company is not only selling a product , but the support and maintenance of the product for its lifespan . To keep their customers coming back , Liebherr provides not only exceptional service but also high-quality customer support and interaction .
The company provides almost complete visibility into the design process for the customer , allowing them to provide feedback throughout the process .
“ We listen to the customer and develop a product they really want ,” said Pichanick . “ There ’ s so much passion in the business , and that ’ s a big part of the reason we ’ ve become so successful and enjoy what we do . Everyone that works at the company is proud and really wants to become part of that journey to become successful . The customers really enjoy it as well ; they get great visibility into our business . They see the simplicity : if there ’ s a problem , it gets fixed very quickly . That ’ s just the way the business works .”
Liebherr-Australia doesn ’ t offer the whole range of products their competitors have . Although they manufacture for the niche market of digging and hauling dirt , it ’ s one of the most important parts of the mining process . Their goal throughout is to offer the most
186 October 2014