CANADA
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105 outsource this implementation to consultants or technology vendors and so this required a lean , targeted , fit-for-purpose problem-solving approach from Van Wyk and her team . Technology is all well and good but it is the people , and their capabilities , that ultimately turn potential into opportunity and value .
O ’ Kane seconds this approach and speaks of how the company overcame this challenge through leadership and competency development programmes for all levels of operation . “ Quite often , we focus on where we think the gaps are , and what we really need to do is look at the whole value chain , understand where our primary and secondary bottlenecks are , what the gaps are , against what good looks like , and focus on those gaps ,” he says . “ It ’ s obvious , but it ’ s not always easy , because when you ’ re somewhat of a personnel-driven organisation , you focus on areas that the senior people think are important , and that ’ s not necessarily always where the focus needs to be .
“ I ’ m trying to focus on those so that when we sit down with the management teams in each of the sites , we ’ re talking
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