CUSTOMER CENTRIC APPROACH TO MINING EQUIPMENT
Trainee technical product designers
Liebherr has developed a unique approach to ensure the company continues to focus on what customers want .
“ We run a dedicated Mining Engineering group that holds close contacts with our sales and after sales support teams , customers and affiliates as well as other Engineering groups in the Liebherr Group of Companies ,” says Blaise .
Along with the feedback from customers , Liebherr takes it one step further by utilizing data from its own equipment .
“ We also have strong processes in place to collect and assess the data that comes back from our machines in the field . All this creates a source for straight forward product development and improvement and for innovation ,” says Blaise .
Liebherr has implemented a vast network of customer support lines to secure total customer satisfaction ranging from mining training systems to operator training . According to Liebherr ’ s website , the company
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