Actlabs
Actlabs Mineralogy – MLA and Qemscan
helps us to become first in the world to get the new technology .”
Recently , Actlabs has developed its own software to manage the work flow within the labs . The company ’ s IT departments consist of 10 people who have developed this laboratory information system which is customized to Actlabs ’ specific needs . “ We ’ ve tried off the shelf systems and tried to customize them but typically they never work quite the way we want them to work so we ’ ve gone the route of developing our own system ,” Hoffman continues , “ It has been more efficient than anything we
could buy out there .”
Customer service makes a difference So how has Actlabs been able to continually maintain the relationships that allow the company to grow and participate in the development of new technology ? It is the exceptional customer service the company provides that has proven to keep clients and business partners loyal . Actlabs takes pride in being able to provide solutions to virtually any problem a customer may have by offering knowledgeable employees and advanced
152 August 2014