Growing together with our customers Metso first commenced operations in Indonesia in 2004 to support the growth of the local mining industry . As part of its continuous efforts to ensure a strong local presence , PT . Metso Minerals Indonesia ( PT . MMI ) employs more than 70 people and has expanded to include :
• a sales and administration office in Jakarta ;
• a service centre in Surabaya and ;
• site operations at various key customer locations . At the heart of it all is Metso ’ s commitment to growing together with our customers in Asia Pacific .
The importance of safety Managing safety is never an easy feat . Over the years , PT . MMI has developed a strong safety culture across the working sites by constantly reinforcing , educating and emphasising the safety requirements needed to perform tasks in a safe manner . As a result , it achieved a remarkable feat of having 5000 Lost Time Injury ( LTI ) free days on 28 January 2019 .
One of our longest serving employees , Sinta Yunianti , strongly believes in the importance of safety . “ People often take safety for granted but to us , the implementation of a strong safety culture is the reason why all of us get to go home to see our parents , spouse and children .”
knowing that we constantly strive to improve our service quality and standards . We are delighted that we will have a new service centre in Surabaya scheduled to open in 2020 . This will enable us to further enhance the level of support for our customers .”
The future With the impending opening of a new service centre , Metso ’ s commitment and support to the Indonesian mining industry will only continue to develop .
Ben Weetman , VP of Metso Minerals Asia Pacific , says ” What we have done in Indonesia is a testament to our continuous efforts to ensure a strong and committed local presence . These are exciting times for us as Metso continues to invest , enable and support all our customers not just in Indonesia , but the whole of the Asia Pacific region . As we drive towards becoming the leading mining OEM and service provider in the region , we will continue to grow and expand our capabilities to meet the needs of our customers .”
A strong Indonesian presence We place a strong emphasis on driving customer centricity in whatever we do . This means understanding our customers ’ needs and their business objectives . Our strong presence and capabilities in Indonesia mean that we are well equipped to work collaboratively and support our customers to deliver these goals .
Our sales office in Jakarta allows us to be more responsive with in-country sales and technical support . It has not only given us opportunities to create new relationships , it has also helped strengthen ties with some of our longest customers . Our recent projects have included the installation of screens , crushers , mills , gear replacements at key Indonesian mining operations .
Similarly , our service centre in Surabaya aims to maximise our customers ’ operational efficiency through maintaining and prolonging the original quality and performance of their equipment . Various customers from Malaysia , Vietnam and Philippines are also supported from this facility .
Scott Peterson , Director of Service Operations , is keen to emphasise the need to maintain the quality of our service facilities and capabilities . He said “ Our customers get peace of mind