Carlos Leigh
with customers directly .” Communicating with the customer and understanding the evolving needs of their mining operation is key for any service provider to be able to offer products and support that enables them to operate successfully and safely . Leigh believes that the evolution of the company ’ s products and capabilities comes directly from working with such a vast network of global customers . “ We find that when a customer shares their needs with us , they join us to develop new products specifically for them ,” he says . “ In the end though , we see that specific product for that specific problem can be applied to other customers in other mines . Tunnelling customers have the same or similar problems and so over time we build this net of expertise and continue to improve our support around that expertise .”
For Leigh , this net of collaboration is what separates DSI from other service providers as its support to each customer in each market comes from its work with previous customers . But how does the company measure success ? The
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EXECUTIVE PROFILE
Carlos Leigh
Carlos Leigh holds both Finance Engineer and MBA qualifications , having studied at Diego Portales and Barcelona Universities in Chile and Spain . After six years as a bank executive , in 2002 Leigh joined a family-owned business called Soprofint , where he led the company ’ s negotiations — this was sold to DSI in early 2007 , and Leigh became Managing Director at the new DSI Chile office . For three years , he worked to develop and grow the South American business , before joining Jennmar International in mid-2009 . Following a successful six years developing Jennmar ’ s business across Latin America , he returned to DSI as part of a new business acquisition through the region in 2016 . In 2018 , Leigh became Regional CEO at DSI LATAM .
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